Charge receipts have grown significantly from almost 81,000 in FY 2001 to just over 95,000 in FY 2008 and 93,000 in FY 2009, with 2008 and 2009\u00a0<\/strong><\/em>being the highest two years in the last twenty. From FY 2000 through FY 2008, the number of investigators declined sharply, from 917 in FY 2000,\u00a0<\/strong><\/em>down to 646 in FY 2008, as staff attrition and a hiring freeze decimated the number of investigators. From FY 2000 through FY 2008, EEOC lost a\u00a0<\/strong><\/em>total of 271 investigators – more than 30 percent of its investigative workforce.<\/strong><\/em><\/p>\n The increase in charge receipts coupled with the decrease in investigators ensured that the agency’s inventory would grow. As the inventory rose, the\u00a0<\/strong><\/em>average caseload per available investigator also rose.\u00a0<\/strong><\/em><\/p>\n In September of 2009, Deputy Directors and Enforcement Managers met in Washington, DC and discussed case management best practices. During\u00a0<\/strong><\/em>this meeting Nicholas Inzeo, Director of the Office of Field Programs, formed a Work Group to craft a Case Management Best Practices Desk\u00a0<\/strong><\/em>Reference for Investigators. Members of the Work Group included Cheryl Mabry-Thomas (Acting Deputy, Washington Field Office), Daniel J.\u00a0<\/strong><\/em>Cabot (Director, Cleveland Field Office), Janet Elizondo (Deputy Director, Dallas District Office), Julianne Bowman (Deputy Director, Chicago\u00a0<\/strong><\/em>District Office), and Webster Smith (Deputy Director, Indianapolis District Office).<\/strong><\/em><\/p>\n After interviewing investigators and supervisors from the field and reviewing prior headquarters’ documents on case management, the Work Group\u00a0<\/strong><\/em>created this Case Management Best Practices Desk Reference. This Desk Reference is not a one-size-fits-all manual nor is it a cookie cutter approach\u00a0<\/strong><\/em>to case management. It includes a variety of approaches to case management that current investigators found worked best for them. We ask that you\u00a0<\/strong><\/em>study this document with an open mind and take from it what will help you better manage your caseload. We hope that whether you have just\u00a0<\/strong><\/em>completed New Investigator training or you are celebrating your 30th year anniversary with the Commission, you fmd some new and refreshing tools\u00a0<\/strong><\/em>in this living document to enable you to be the best investigator that you can.”<\/strong><\/em><\/p>\nThe Document<\/h3>\n
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