I knew this would come up, it was only a matter of time. The signal is irrelevant as long as the TV is relatively new. I'm with Rob, he's being phucked with by the provider.
Those conversion boxes were for older TV SETS. Conversion boxes haven't been necessary for years now, 10-12 at least. HDTV's allow for digital HD to be recognized by the TV components so in short~~WE DON;T NEED NO STINKING BOXES~~
Rob~~~call them back and ask them this question: " Who do you piggyback on "
I'll bet you $100.00 that they refuse to tell you, or make up some lame security excuse. This is how they can offer phone and you can still keep your same hard line number, they piggyback of AT&T, Verizon, or a local that then piggybacks on one of the larger original bells. The company they piggyback on is more than likely the culprit since each and every network~~~~despite what they say " touches one of the original bells " I guarantee it!
Think switches, routers, and poles, major bells own it all and the piggybackers pay a fee to have access. Colin Powells son was the one who screwed all of this up when he had the job.
He's the reason there's so much DARK FIBER all over the country that will never get lit. Freaking Fool imho!Cole
EDIT: Just click any of the providers in this link. Take at&t for example~~to build that out in today's dollar would be well into the hundreds of billions. Yes they have small companies like your cable provider by the balls.http://www.isp-planet.com/resources/backbones/
I had a problem once way back with my service, the ISP had to contact SBC at the time to set up an appointment. I quickly learned that the provider was piggybacking on SBC's network and had ZERO capability of fixing anything from a technical standpoint. I canceled and went straight to a major bell and eliminated any and all BULLSHIT. It's the exact same thing with Cable. Guaranteed.